Shipping, cancellation and returns

Shipping

Shipping across Israel: ₪35

Orders ship within Israel. The exact shipping cost and the estimated delivery time for your address are shown at checkout, before you place the order. The confirmation email includes the shipping details you chose.

Cancelling a purchase

Under the Consumer Protection Law, a purchase can be cancelled within 14 days of receiving the piece or of receiving the disclosure document, whichever is later — even if nothing is wrong with it, and without giving a reason.

A cancellation that is not due to a defect or a mismatch with the terms of the sale may carry a cancellation fee of up to 5% of the price or ₪100, whichever is lower, as the law sets. A cancellation because of a defect, a mismatch, or delivery later than agreed carries no cancellation fee, and everything paid is refunded in full, including the shipping paid for it.

To cancel a purchase, call 050-299-9921.

Returns and exchanges

A piece returned for a reason other than a defect comes back in its original packaging, with the tag still attached, and unused. A return or a change of size or style can be arranged by phone.

Damaged or wrong pieces

If a piece arrives damaged, different from the order, or damaged in transit, get in touch as soon as you can. In that case there is no cancellation fee, and the refund includes everything paid, including shipping.

Refunds

Once a cancellation or return is approved, the refund goes back to the original payment method, on the timetable set by law. When the refund actually appears on your account also depends on the card issuer or the bank, and can take longer than the day we send it.

Contact

For a question about shipping, a cancellation, or a return: 050-299-9921